Changing a user from a Site Admin to Organization Admin

Question

I am currently a Site-Admin and the user that setup our account is no longer working with us.  This user was setup somehow as the Organization Administrator.

I would like to change my settings so I am the Organization Administrator.

I have looked at many articles telling me how to do this and none of them work.  Many of them give instructions to go to options that are no longer available.  In the notes some say the UI has changed.

Currently this user is the only Organization Administrator but I would like to make my account the Organization Administrator.

Thanks for any help!

Ezgi Bayındır · Accepted Answer

Hi @Dan Lehtola ,

Have you looked at this link? Give users admin permissions | Atlassian Support

Under the Make someone an organization admin heading, it was noted that this operation can only be performed by the organization admin. In other words, since you are site admin, you cannot give yourself organization admin authority. There must be an account that has the authority of an organization admin. If there is no such account and the account of the staff who has left the job is completely inaccessible, you should contact atlassian support

Walter Buggenhout · Accepted Answer

Hi @Dan Lehtola,

The organization administrator is the only role that can promote other users to that role. If that person left and have not done anything about that, that is bad news.

I've ended up contacting Atlassian support for this in the past and they have always directed me to try and contact the former org admin to get this sorted out first. If that doesn't work out, be prepared to provide all evidence you can present to prove the person is no longer working with you and cannot transfer ownership to you. Given the nature of the org admin's permissions, it cannot be transferred just because you ask just like that, so be prepared for a potentially tedious back and forth.

I hope you can get this sorted out soon. And as a recommendation for the future: make sure that there is always at least 1 backup org admin in your company.

Hope this helps!