How do I limit when to get such updates, as it comes as a second email after the email notificatin

Question

Hi all!

I would appreciate help for such an issue I've met:

as a  jira admin, I've set a notification email to a reporter to update about the fact that ticket was rejected by project manager.

I get the email I've set by the automation, but afterwards, I also get such an email (please see below). This comes automatically from Jira. How can I limit receiving such messages as below? Do I get them only cause i am a Jira admin or any any ticket reporter get almost message twice?

Vera Valshonok · Answer

Thanks, I'm am more worried that the customer or someone who's not me will be getting such a (duplicating basically) email notifications

Joseph Chung Yin · Answer

@Vera Valshonok

The example email notification is coming from the project's customer notification setting.  In addition, I am assuming that when an issue is rejected by the PM, the issue is considered as resolved (resolution is populated).

You should take a look at the configuration for this event via Project Settings >> Customer Notifications for the specific event to ensure that you or your role are not listed as the "To" section of the event.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.