Team Managed project Backlog of Scrum(backlog) does not show Open status issues

이철한 - Chulhan Lee

We have a Team managed project (not company managed) and it shows Open issues well on Sprint of Backlog. 

However, Backlog section does not show Open issues. 

 

This problem started when we removed Open columns in Board (kanban) and added Open column back.

In details, 

before we removed "Open" column at first in Kanban, both Sprint and Backlog sections of Scrum (Backlog) showed Open issues. 

after we removed "open" column in Kanban, neither Sprint nor Backlog sections of Scrum showed Open issues. 

After we restored "open" column in Kanban, only Sprint shows Open issues while Backlog does not show open issues still. 

 

Thanks. 

Trudy P Claspill

Hello @이철한 - Chulhan Lee 

Welcome to the Atlassian community.

I am not sure if I understand your situation.

With a Team Managed project you must specify that it uses Sprints or does not use Sprints based on enabling or disabling that feature in the Project Settings > Features area. That is the option shown at the bottom of this screen image.

 

Do you have the Sprints option enabled or disabled?

You can switch this option on and off to change between using a Scrum based methodology (with Sprints) and a Kanban based methodology. When using the Kanban based methodology you also have the option to turn the Backlog screen (second option in the above screen image) on and off.

Are you leaving the Sprints option enabled, or are you turning it on and off to switch between Scrum and Kanban? That is a point in your situation that is unclear to me.

 

Can you show us a screen image of your Columns And Statuses page? Is the Open status mapped to a column or is it in the Unmapped Statuses area on the left? Each status must be mapped to a column for issues in that status to show up on the board and in the Backlog screen when you have the Sprints option turned on.