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Diagram not found

Hi

Suddenly my diagram has disappear instead I see Diagram Not Found.

please help

Anil

Accepted answers

Going to need a little more information here:

What diagram was it?
Was this through an App or on native Confluence?
If native, which feature were you using?

Ste

Marc -Devoteam-

Welcome to the community.

The suggestion to look via a different browser or incognito is very valid.

But is the app still active or even installed in your instance?

Bastian Schmitt -drawio Diagrams-

Hi @Anil . It looks like the board file in the attachments has been deleted, can you check? The macro refers to the whiteboard xml file and displays this particular message when it can't create a connection. If this is not the case with you, please turn to our tech support staff via https://drawio.link/technicalsupport

Sincerely,
Bastian

All comments

Going to need a little more information here:

What diagram was it?
Was this through an App or on native Confluence?
If native, which feature were you using?

Ste

Hi Ste

Thank you for your reply,

it was the Draw.io Board

Anil

I'd check on a different browser (or incognito), or another laptop, see if this helps rectify the issue.

If not, I'd contact the vendor directly; see support options here: https://marketplace.atlassian.com/apps/1210933/draw-io-diagrams-whiteboards?hosting=cloud&tab=support

Ste

Marc -Devoteam-

Welcome to the community.

The suggestion to look via a different browser or incognito is very valid.

But is the app still active or even installed in your instance?

Bastian Schmitt -drawio Diagrams-

Hi @Anil . It looks like the board file in the attachments has been deleted, can you check? The macro refers to the whiteboard xml file and displays this particular message when it can't create a connection. If this is not the case with you, please turn to our tech support staff via https://drawio.link/technicalsupport

Sincerely,
Bastian

Hi Ste,

Thank you for your help, I could open it on a different PC that did not have any antivirus.

Anil

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