Automation won't let me select SET for my custom field

Kel Hill

First time trying to update a custom field from within an automation. When I select Edit Issue, I am able to search and find my custom field, but the only option is "This field will be cleared". If I try to select SET, nothing changes and "This field will be cleared" persists. I want to be able to insert this into my custom field:

{
"fields": {
"{{13496}}": "{{#numberFormat}}(((issue.fields.resolutiondate.value - issue.fields.created.value) / (1000 * 60 * 60)).toFixed(1), '0.0'){{/numberFormat}}"
}
}

Felipe Perez _ServiceRocket_

Hi Kel!

Hope you're doing great! Regarding your question:

• If I try to select SET, nothing changes, and "This field will be cleared" persists. I want to be able to insert this into my custom field:

In order to use a JSON structure to set values to a field via automation, you don't need to select the field under the "Choose field to set" option. You should leave this unselected.

Then, go to "More Options" and paste the JSON there, with this, the automation will know which field you want to set and its value. More information about JSON usage within Jira automation can be found in the following documentation: Advanced field editing using JSON 

Finally, try to use the following structure within your automation, this should do the trick:

{
"update": {
"customfield_13496": [
{
"set": {{#numberFormat}}(((issue.fields.resolutiondate.value -issue.fields.created.value) / (1000 * 60 * 60)).toFixed(1), '0.0'){{/numberFormat}}
}
]
}
}

Please check the following image for a better understanding of how to do it, hope it helps!

Regards,
Felipe

ServiceRocket Apps Support

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