Issue level security options

Michelle Herschell

I have a group of users who should only be permitted to see a certain group of tickets based on how one field is filled out. Anyone in the company can see those tickets, but this group of users shouldn't be able to see anything else. 

These "special tickets" are in a Jira project along with other kinds of tickets. So doing an issue level security scheme from my understanding wouldn't work because that only works at the project level.

Is there any way, through project role groups, permission / issue security schemes, boards / filters, or some other way, I can limit this group to only seeing certain tickets?

Geethanjali Katagani

Hi @Michelle Herschell 

If you wish to apply security selectively to specific issues, consider using issue security levels. Refer to the documentation below for instructions on assigning an issue security level to a particular issue type. 

https://support.atlassian.com/jira-service-management-cloud/docs/create-security-levels-for-issues/

Regards,

Geethanjali.