Syncing Entra ID User through Assets to Atlassian Users

Question

We just tried the new Jira App "JSM Assets - Microsoft Entra ID (Azure AD) Integration" for getting our Entra ID Users and groups into Asset DB. We also are looking for a solution to link the asset-users to their atlassian users. We tried creating a new field "Jira User" and letting the mail-content flow into that field, but no Atlassian user is linked to that field after importing all assets again. 
How do you link your Entra ID-Users to assets and/or Atlassian Users in your company?

Target: We want to display the user phone, mobile number and the city from our Entra ID accounts in every ticket.

Owen Adams · Answer

I'm trying to implement this into my environment and I don't think I'm getting anything back from the API but I'm not sure why.

Monty_lrtlpy · Answer

You can create an automation that runs when an object is created.

First, add the following attributes to your object schema:

Agent: Object type: user

Jira Groups: Object type: group

You can call them whatever you like.

Automation

I add Audit Log steps in between to check values.

* Trigger: Object Created* Select your Schema

* Add Value to Audit Log:* User is {{object.Mail}}

* If block* AQL Condition: objecttype = Users

* Send WebRequest* URL: https://XXXXXX.atlassian.net/rest/api/2/user/search?query={{object.Mail}}
* Delay Execution of subsequent rules until received.
* Headers* Key: Authorization, Value: Basic 7fd86c5cd... (mark as hidden)* Use your API Key See: https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/

* Audit Log: (User API) Web Response = {{webResponse.body}}
* {{Smart values}} Condition* {{webResponse.body.size}} equals 1
* (We're just checking that we found a user.)

* Create Variable: jiraUserAccountId, smart value: {{webResponse.body.accountId}}
* Send WebRequest* URL: https://XXXXXX.atlassian.net/rest/api/3/user/groups?accountId={{jiraUserAccountId}}
* Rest of the other settings same as before.

* Audit Log: (User Groups API) Web Response: {{webResponse}}
* Audit Log: Jira Groups: {{webResponse.body.name}}
* Edit Object* Agent: {{jiraUserAccountId}}
* Jira Groups: {{webResponse.body.name}}

Алишер Кадамов · Answer

But we need Atlassian User ID in attributes to do that