Ticket cloning between project A, B and C

Question

Hi all! I am trying to clone a ticket from a Project A to a Project B and C. The cloning in project C works but for project B I get the red rectangle error. Can you help me? Thank you very much!

Luka Hummel - codefortynine · Answer

Hi @Montnic

I'm Luka from codefortynine 👋

I understand the frustration with encountering an error when trying to clone to Project B. If you are willing to use a third-party app, our Deep Clone for Jira could help you.

In this context, Deep Clone for Jira could be a highly effective solution. Deep Clone is designed to simplify and streamline the cloning process across different projects, handling various complexities and configurations.

Here’s how to clone an issue using Deep Clone:

* Navigate to the issue you want to Single Clone

* Click on the top right Actions menu ••• > Deep Clone

* Configure and create your Single Clone

Marc -Devoteam- · Answer

Hi @Montnic

on the Clone action, choose what fields to set.

You could set the assignee field to unassigned for example

Montnic · Answer

Oh well, I'm seeing that the person assigned in A does not belong to project B. That could be the error then.

But if this is it, then I have another problem. If I just want to create a new ticket (i.e. change the action to create and not clone) I won't be able to bring the fields I mentioned when trying to clone the ticket.

My real problem is the following. I have a form in my project A but because it is not possible to insert the form in the cloning/creation of the ticket, I am creating custom fields so that when I call them in the cloning/creation they appear on the right side next to the details such as: priority, responsible, etc.

I hope I made myself clear