How to allow portal only customers to submit a request through the portal?

Question

I have set up Jira Service management and set the channel access to 'OPEN' and allowed portal-only accounts to be created for new customers that email from a listed domain. This works fine and with an email address from a listed domain I get a new account and can login to the portal. However, when I try to create any request I get the following:

Submitting requests through email works as expected and the user (same portal-only account) can access the support request. What I am overlooking here?

Bart Steverink_szoo0b · Answer

Hi @Bryan Trummer - ReleaseTEAM thanks for the super quick reply. This permission is listed:

Bryan Trummer - ReleaseTEAM · Answer

Hello @Bart Steverink - On your projects permission scheme you will want to make sure that under Create Issues - Service Project Customer - Portal Access is listed. This may be one of the reason you are seeing this message.