JIRA Agile story point not showing on plan view

Question

In the Agile Plan mode, the story points are not showing.

We closed the previous Sprint and we start sprint planning, but do not see any story points showing on the Plan mode board.

I am using two JIRA for two different offices, and I can verify the other one with active Sprint still show all the story points and sum.  I am really not sure what difference we have done except we closed the sprint as usual and do planning.

can you help me to get the story point back on the Plan mode?

Keswick Tsang · Answer

after re-indexing, our jira admin found out what the real problem is - a project admin was testing a new custom field and accidentally affect some other projects.  lessons learned.  things are now fixed.

thank you!

Boris Berenberg · Answer

Take a look at: https://confluence.atlassian.com/display/Cloud/Search+Indexing

Keswick Tsang · Answer

We have been using it all the same across 10+ project.  this just happened this morning all of a sudden *after* we closed a previous sprint.  there are story points entered in many, thought not all, issues.

we have not changed any board or project config in the last many days.  all are the same across multiple projects too.

we are using the cloud - hosted version.  how do we initial a locked/re-index?