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Custom fields not updated to Create issue screen

Fahim Ahmed

I've created and added some custom fields to Jira Software projects and they appear.

However when using the 'Create' option the dropdown that appears has older fields and not the newer fields I have replaced those previous ones with.

How do I update the 'create' screen for projects to reflect the correct custom fields?

Accepted answers

Trudy P Claspill

Hello @Fahim Ahmed

Are you working with Company Managed projects or Team Managed projects?

Can you provide some screen images to illustrate your issue? Can you show us the screen where you added the custom fields, and the screen showing they have been added to the project, and then the Create Issue screen for creating an issue for that project where the fields are not appearing?

All comments

Trudy P Claspill

Hello @Fahim Ahmed

Are you working with Company Managed projects or Team Managed projects?

Fahim Ahmed

HI - thank you for the response.

These are Company Managed Projects.

There were two custom fields 'Directorate' and 'Division' but I replaced these with 'Directorate(s) for Project' and also 'Davison(s) for Project' but via the Create tab on the top bar, the old fields still appear....?

Probably something easy i have missed as a new user/admin so any advice

Fields applied to screens.PNG Create issue screen with old fields that have now been replaced.PNG would be appreciated.

Trudy P Claspill

Did you update the Screen associated with the Create Operation in the Screen Scheme used for the specified issue types in the Issue Type Screen Scheme associated with the project?

Besides simply creating the new custom fields, you have to update the screens associated with the issue type.

Screenshot 2023-11-16 at 9.00.18 AM.png

Fahim Ahmed

Often a simple thing - that works - thank you very much!

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