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Status change update

Rita Saad YOUNES

HEllo,

Is there a way for example to put automation rule, if the issue remain in the same status till the due date then send a message to assignee.

for example, if the issue stay in review for one week (due date in one week) then we can send a message

Can we make it by automation ?

Accepted answers

Jack Brickey

Hi @Rita Saad YOUNES , can you have a look at this previous post where I offered a solution to a similar question - Automation-related-to-how-long-a-ticket-has-been-in-a-certain-status

let me know your thoughts.

All comments

Jack Brickey

Hi @Rita Saad YOUNES , can you have a look at this previous post where I offered a solution to a similar question - Automation-related-to-how-long-a-ticket-has-been-in-a-certain-status

let me know your thoughts.

Rita Saad YOUNES

Hi @Jack Brickey

The problem is I have 10 status and I cannot put 10 dates to spot in which status it will stay, In this case I will create a lot of automation.

I scenario is : If the status still unchanged till the due date I should receive an email

Thanks

Jack Brickey

Create a single custom date field "entered current status".
create an automation rule, that triggers on transition with an action to set your custom date field to now.
Create a rule that triggers each day and checks using JQL if any issues have been in the current status for more than X days by comparing the custom date field against now. If so send emails as required.

Rita Saad YOUNES

@Jack Brickey how can I do this step? f any issues have been in the current status for more than X days by comparing the custom date field against now

Do u have an example?

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