Jira Service Management Portal Article Summary - What is the source

Question

Hello,

I was wondering what is the driving factor behind the Article Summary when navigating in the JSM portal Knowledge Base.

Basically the text underneath the title of the article. It seems to more often than not contain the first few words of the page. But in some occasions, it seems to include labels and I also have one page which contains the following text :

"Version published after converting to the new editor Repair Jira Macros [French text] Migrated to Confluence 5.3 Corrected links that should have been relative instead of absolute"

This last text is nowhere to be found in the page.

Any help to change this last issue would be appreciated and if we can specifically alter the text for any page, that would also be great.

Thanks

Jean-Francois Hetu2 · Answer

I've completely erased all content of the page and I still get the following text :

Dan Breyen · Answer

Hi @Jean-Francois Hetu2 it's my understanding that the system is determining what to show in the summary based on the search criteria.  Is there any hidden text on that page?  If you edit the page, copy the useful information, erase everything and paste the good stuff back, do you still run into that issue?  Or if you paste the good information on a new KB page, do you still get that message?

If you paste the information into a text editor, is that extra information there?  I haven't seen anything like that in my KB as I've been searching articles.

Hope that helps.