Automation status change when ticket is commented

anne.gerten

Hi, we want to change the ticket status from "blocked/ on hold" to "in progress" for all tickets that belong to a certain component, whenever a new comment is made on these tickets.

Below is a screenshot of this automation setup. Is this correct?

If there are 2 IF conditions as seen in the screenshot, will these 2 IF conditions be treated with AND, meaning both need to apply so that the action under "then" will be executed?

 

Mikael Sandberg

Hi @anne.gerten,

Welcome to Atlassian Community!

Yes, the two IF conditions would be treated similar to an AND, the way you have it configured is that the automation would stop on the first one if the issue does not have any of the defined components, and it would stop on the second one if the status is not Blocked/On Hold.