Hi all,
Just a very silly question... The count of requests at the top of the JSM portal page is growing everyday. Is there a way to clear or reset the count? For example, to exclude all those already closed or cancelled or approved.
Hi @Zaldy Parian
The count depends on the open issues you have, even if the issue has reached a "Done" state in your workflow issues can still be shown as open.
This happens when no resolution is set on issues.
Check your workflow, if you use a resolution screen, or a post function that sets the resolution.
Simply check with JQL if you issues have a resolution set.
reporter = currentuser() and resolution is empty
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