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How can i create new labels for Kanban board ?

Former user

Hello,

We try to use Kanban Board and we need to add labels on it.

I have the option "add labels", but when i try to create a new label (or selected an already existing one), i have the following error displayed :

" Something's gone wrong

We couldn't update some of your issues. Try again"

I don't know how to use it, could you help me please ?

Thank you for your help

Jeanne

Accepted answers

Sanjen Bariki_rtm841

Hi @Jeanne ROBERT ,

Could you please share the screenshot, Where you are creating the lebel and what errors showing..? It will better to understand the issue in details.

Regards,

Sanjen

All comments

Sanjen Bariki_rtm841

Hi @Jeanne ROBERT ,

Could you please share the screenshot, Where you are creating the lebel and what errors showing..? It will better to understand the issue in details.

Regards,

Sanjen

Former user

Hi @Sanjen Bariki

Thank you for your help.

I start to go to my Kanban page >

To the right of my spots, I click on the 3 small dots > i select "add label"

Then, i add a new label >

And when i click on " Done" i have the following error >

Thank you in advance for your help !

Sanjen Bariki_rtm841

Hi @Jeanne ROBERT ,

Thanks for sharing the screenshot.

As I can see you are using a team managed project.

Cause :-

This is caused when the system-provided field 'Labels' is missing from the Issue type.

Solution :-

Please follow the below steps to resolve the issue.

In the project settings >> issue types >> click on the issue type to see add the label field >> from right side below suggestion field select the Labels and Drag and Drop in the Description field to the issue then belpw click on the save.

Hope you got the solution.

Please accept the answer If it helps you😊.

Regards,

Sanjen

Former user

Yes it works with this process, thank you again for your help

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