Hello,
Around 2023-11-08 we stopped receiving emails for ticket updates.
It's not going into spam, the emails just stopped.
I was wondering what might be the cause of this?
Cheers,
Nikola
Hi @Nikola Ivanovic ,
Welcome to Atlassian community!
Is it happened with all the users or with you only..?
Tickets updates notication means, Have you added any automation to receive the email or by default Jira function..?
Regards,
Sanjen
By default Jira function. Happening to the whole community.
Are you facing this issue in all the projects..?
If yes, Kindly follow the below document to troubleshoot the issue ,
Notification Doc.
Please confirm, Chcek the ougoing email disable or enable mode ( need admin permission )
System >> ougoing email.
test one test email in the incoming email
system >> Incoming Email
Seems that notification doc is for Platform notice: Server and Data Center only, I do not see those settings.
Disabled and then enabled the mail in System > Outgoing Mail, nothing changed.
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