We have customers who have several complaints about the portal and I'm trying to discern if delivered functionality allows for flexibility here or if we need to look at third-party apps.
1) Customers would like to see additional fields available in the portal view. As an example, scheduled start/end date are very important and without the ability to add them to the main portal view, the only way this information is accessible to the customer is by going into each issue individually, which is highly inefficient. My understanding is that this is not possible but I want to be sure.
2) Customer portal view allows customers (for the fields that DO appear) to change the order of the columns. Problem is, changing this order does not appear to "stick". Once you refresh the portal page or come back into it, the field display options appear to reset to the default. Is this a defect or working by design?
3) My understanding is that the dashboards that are available via the Agent view are NOT available via the portal view. Is there any way to automatically share dashboard information with customers?
Thank you so much for your help/guidance.
Sean
