How to set Request Type Automatcially based on the selection Operational Catrgorization field values

Jakeer

Hello Team,

We need to automatically set the Request types based on the Cascading field(Operational Categorization) values.

Suppose Customer selects In the Cascading field as "Invoice-Power" then the Request type and Issue type should automatically set as "Service request".

If Customer selects in the Cascading field as "Invoice-CPD" then the Request type and Issue type should automatically set as "Incident".

Based on the Sub-Category values like (Power, CPD, Tape, Disc etc) in the cascading field we need to set it.

How is it possible? Any suggestions will be helpful.

Thanks,

Muhammad Moazzam Hassan

Yes, this can be done.

The steps are.

Create Automation Rule on Trigger Issue Created,

Then add condition if else and then JQL Condition then use this query.

"Operational Categorization[Select List (cascading)]" in cascadeOption("Invoice", "Power")

then set the request type to Service Request.