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How to access Asset Management on Mobile App?

Henrique Cotta

When I scan a QR code generated by Jira's built-in Asset Management tool (the "Assets" tab on Jira Service Management) I'm taken to a web page that is not set up for handheld device screens, and it has a banner on top that reads "You're in desktop view Open Jira app (best experience)".

My mobile browser is not configured to show the desktop version of the page.

I installed the Jira Cloud app on my phone, but when I tap on that link I get a toast notification inside the app that says "Something went wrong. Try again, or refresh the page".

Am I missing something? Should I have a different app installed? Do I need to configure any kind of permission in the admin dashboard?

Accepted answers

Henrique Cotta

To anybody who might come across this post later, this is expected behavior. Jira Cloud doesn't currently support assets, but there's an open feature request for assets to work on the app, which can be tracked here: JRACLOUD-79353. If this is something useful or required for you, make sure to leave your vote on the issue page and maybe add a comment with your specific use case.

All comments

Henrique Cotta

MobilityStream

Hi @Henrique Cotta ,

Our Mobile app Mobility for Jira currently supports selection of Asset options via scanning for both JSM portal and regular Jira issues. This is similar to Atlassian's app except that we also support the JSM portal.

We are working on enhancing this and will have much wider support available later this month. This will include the ability to open an asset (via scanner or by search), viewing and changing all of its attribute. This will be available first on iOS and a bit later on Android.

Please send a note to support@mobilitystream.com and we can provide more details and add you to the beta program if interested.

Kind regards,

The Mobility Team

MobilityStream

@Henrique Cotta

Asset functionality is now available for the Mobility for Jira app for both iOS and Android.

Kind regards,

The Mobility Team

Paul Georgiou_extnqy

Hi there - Can you edit asset attributes from your mobile app?

MobilityStream

@Paul Georgiou ,

Asset attributes are fully editable with the current iOS version.

On Android this functionality is in dev/beta and will be available by mid-June at the latest.

Please send an email to support@mobilitystream.com and we can provide more information.

Also here is a link to the user documentation for Assets creation/editing.

Kind regards,

The Mobility Team

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