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Set reporter to non user via API

Steven Lloyd_oaruq1

Is there a way to set reporter to a non user so that users without a Jira account can enter an issue? I know I can set reporter using reporter accountId but can I specify a reporter by email address if they do not have an account?

If not, how do you keep track of who entered an issue if they do not have an account?

Accepted answers

Rudy Holtkamp

In that case, you can't. Either a reporter is anonymous or someone with a Jira account.

Sounds to me you want to use Jira Service Management capabilities. Here you can setup an email address and let people send emails to create an issue (request). Users will become customers (their email address will be recorded in Jira), but not use a Jira license.

All comments

Rudy Holtkamp

Hi @Steven Lloyd ,

Welcome to the community.

You should use a PUT with:

https://<your site>.atlassian.net/rest/api/latest/issue/<your issue key>

With headers:

Authorization: Basic <your api key>

Content-Type: application/json

Body:

{
   "fields":{
      "reporter":{"id": null}
   }
}

That should do it.

Kind regards,

Rudy

Steven Lloyd_oaruq1

I want to set the reporter, not the assignee. If there is not a user account, how can I record information about a non user - email, name, etc. ?

Rudy Holtkamp

My bad, just change assignee to reporter. Then you get this:

I'll update my original post.

Steven Lloyd_oaruq1

I do not want it set it to anonymous, I want a way to record the email and name of a NON user.

Rudy Holtkamp

In that case, you can't. Either a reporter is anonymous or someone with a Jira account.

Steven Lloyd_oaruq1

Thanks. What field is the email address recorded in? I want to be able to see who is reporting stuff that is not a Jira user.

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