Can Jira raise a Freshdesk Ticket?

Question

Hi, I use Freshdesk. We have the Atlassian JIRA app installed on Freshdesk, this allows me to create a new issue on JIRA or link to an existing issue on JIRA.

My question is - Is there an equivalent for JIRA that would allow me to create a new Freshdesk Ticket or link to an existing Freshdesk ticket?

Thanks in Advance

Brian

Joseph Chung Yin · Answer

@Brian Langford -

Welcome to the community.  Since FreshDesk is a third party application, I would recommend you to contact the vendor for technical assistance on the integration setup/configuration against their app with Jira.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Marc -Devoteam- · Answer

Hi @Brian Langford

Welcome to the community.

I think this support article would help you how to install Freshdesk equivalent on the Jira side.

See article here:  https://support.freshdesk.com/en/support/solutions/articles/50000000067-the-jira-plus-app