There are 5 people who are defined in the system but when adding new user no one of them can

Question

Hi,
We use the free version of JIRA. 5 people are defined in the system as Admin, including me. We are trying to add a new user to the system. After I entered his email, a message was displayed that the request had been sent to the Admin for approval. None of the 5 admins received such a message. How do you solve the problem? I should note that when we added a user in the past, there was no problem whatsoever.
Thanks

Tobias H · Answer

Hi!

If you haven't had issues in the past and have been allowed to either directly create users, or at least approve the creation of users, then I would suggest contacting Atlassian Support directly: https://support.atlassian.com/

Best,
Tobias