Good morning,
I have a user with a incorrectly spelt Public Name. Can anyone assist me to update the public name to the correct spelling?
Thank you.
Hi @Ngaire Stratton ,
Welcome to the Atlassian community!
Please follow the below steps to update the profile public name.
Click on the profile ICON right side >> Managed account >> Update the public name .
Kindly let me know, If you are facing any issue.
Regards,
Sanjen
Accept the answer If it helps you.
Hi Sanjen,
I have updated her profile using Managed Accounts, however her Public Name is still showing as Ford as Fordd. The Public Name is the only section I can't seem to change.
Hi @Ngaire Stratton
The explanation from @Sanjen Bariki is correct.
Only this is an action the user has to take. Atlassian Accounts are personal, not even an org admin can update this information.
The public name is a personal setting.
So will have to get in contact with the user and explain the user the actions you need the user to execute.
It will better If you guide her to chage the public name from her side and she will able to see the change name option.
Organization administrators can:
Thannks @Marc -Devoteam- .
This seems incorrect.
We have all our accounts synced from Entra, and the user hasn't started yet.
But his public name is incorrect. So it's pulling this information from Entra somewhere.
Hi @[deleted]
No the public name can be set by this user in his Atlassian Profile.
There is a feature request fro this so admins can change this, this is currently not possible and only the user can do this themselves.
See, https://jira.atlassian.com/browse/ACCESS-905
Since the user HAS NOT started yet, and we've only just created his account, Atlassian must put some kind of default name in there. So where does Atlassian get the default name from?
We have just had the below user created through auto-provisioning in Microsoft Entra. As I've stated above, Jacob's first day is on the 24th February. So he doesn't NOT have access to any of his accounts. In the auto-provisioning we have setup between Entra and Atlassian, the below has suddenly appeared against Jacob's account in Atlassian. A reminder, this is a managed account. He has not started working, so he did not update the public name.
I am trying to figure out why this has happened. So, since admins can't edit this field, and the user has not started yet, where does this 'default' value come from?
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