How Do I Restrict Date Selection to Allow only 2 Weeks from Today and On?

Question

We have an employee onboarding form that requires 2 weeks notice of the employee's start date but customers have been picking any date they want.

How can I set it up so that the customer filling out the form can only pick dates after 2 weeks from today and grey out the rest or produce an error?

Albert Marti · Answer

Hi again @Henry Choi , sorry for the late reply. Here it is:
I created a custom field to store the SLA days per user request, that is automatically set, let's say at 10 days.
Then the main automation rule goes:

If
   {{issue.duedate}} is less than {{now.plusBusinessDays(issue.customfield_XYZ)}}

Then
   Edit issue fields - Due date
   {{now.plusBusinessDays(issue.customfield_XYZ)}}

And: Re-fetch issue data

And: Send email
   Reporter
   Due date of {{issue.key}} has been updated

Henry Choi_yqdsri · Answer

How did you set up the logic to do that?

Albert Marti · Answer

Hi @Henry Choi , had a similar problem, and I didn't find a way to restrict the date users can pick when creating the ticket through the portal.

What we did, however, was add an automation rule that, if the due date set violates the range you want (<2 weeks in the future) it automatically changes the due date to the minimum amount required and warns the customer of the change and the reason.