Hi folks, our team has recently purchased Jira Assets and connected our MDM so that a live inventory can exist there. Objects representing our hardware can be found easily and attributes are updated daily via API.
Regardless of that fact, we have yet to figure out how to connect Jira users to specific Jira Assets automatically. I should emphasize that we only have hardware assets in Assets and do not have objects set up for our users as well. I wanted to post here and find out of such a solution exists before completing the tedious process of making a user object for each of our couple hundred employees.
Has anyone found a way to tie an incoming IT issue (or any JSM issue) to a Jira user account automatically? We have the user attribute attached to our hardware objects, but we are scratching our heads at how we can automate a device connection to a specific Jira user. There seems to be no way to connect something like the issue reporter to the Jira Asset "User"(User attribute type) property we have created for our objects.
Any ideas? Hopefully we're just missing something obvious but if we truly have to create user objects for all employees in order for this to work please let me know.
Thanks!
