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Reopen form that was submitted using automation (no API)

Aleksandra Leesment

Hey everyone!

Yesterday, when I was working on an automation rule I saw the Reopen forms action and I got really excited to use it. Today, I cannot see it in the Forms section:

Screenshot 2023-11-08 at 22.18.29.png

I have tried to make a global automation, I tried different triggers and methods to get it back but I didn't manage to do it. Was it just a test? Do you know if this feature will be available soon?

I'm working on an important project that needs for the submitted form to be automatically reopened once the status is changed.

Let me know!

Accepted answers

Marc -Devoteam-

Hi @Aleksandra Leesment

There is no Reopen forms action in automation (I could be wrong), but I can't find it and I have never seen it.

You could make an automation rule and use the Web Request action

Use a PUT request:

https://<<your site here>>.atlassian.net/gateway/api/proforma/cloudid/<<your cloud id>>/api/3/issue/{{issue.id}}/form/<<form number>>/unlock

Example rule I made:

Screenshot 2023-11-09 at 13.37.00.png

Be aware to set the headers with the correct authentication details.

To find your cloud ID

Aleksandra Leesment

Great news!

The plea for the functionality to reopen forms using automation was answered! We finally got "Change form status" action, where you can change the form status to "Open for edits":

Available only for single project automations. We can count this issue resolved!

All comments

Marc -Devoteam-

Hi @Aleksandra Leesment

There is no Reopen forms action in automation (I could be wrong), but I can't find it and I have never seen it.

You could make an automation rule and use the Web Request action

Use a PUT request:

https://<<your site here>>.atlassian.net/gateway/api/proforma/cloudid/<<your cloud id>>/api/3/issue/{{issue.id}}/form/<<form number>>/unlock

Example rule I made:

Screenshot 2023-11-09 at 13.37.00.png

Be aware to set the headers with the correct authentication details.

To find your cloud ID

Aleksandra Leesment

I was hoping to get it done without using APIs. I guess I dreamt about the third option! Thank you for your suggestion

JCameron_8s6jjj

I'm trying to create an automation that reopens a form if, when the form is submitted, certain issue values meet some criteria. Is there any way to get what the form number is of the form whose submission triggered an automation (if that had been your trigger here)?

Aleksandra Leesment

{{forms.last}} might work for your case

https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/

Aleksandra Leesment

Great news!

The plea for the functionality to reopen forms using automation was answered! We finally got "Change form status" action, where you can change the form status to "Open for edits":

Available only for single project automations. We can count this issue resolved!

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