Sprints Disappeared

Question

We created two new sprints on Monday, including a new set of issues.  We noticed that all of the other sprints have disappeared.  All of the issues still exist, but they are all associated with a newly created sprint that we did not create.

When we pick one of the issues and view the Details...select Sprint...uncheck "Only show sprints this project, the "recent sprints" appear.

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However, if we leave it checked, only the two new sprints appear in the list.

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I do not know if this is relevant, but we were switched to a trial standard plan (this was NOT based on our explicit action).  At some point early in the week, the trial ended.

Patricia Modispacher _k15t_ · Answer

Hm. Sorry to hear that! Maybe you should really reach out to the Atlassian support?

Steve Scola · Answer

Thank you, Patricia.  Appreciate the perspective on this and it seems like a viable solution.  I have tried to follow the path, but beyond "Settings" I have been unable to find anything associated to the cache-looked everywhere for something that might related to clearing the cache.

Patricia Modispacher _k15t_ · Answer

Hi @Steve Scola, I'm not sure here, BUT it might have something to do with the rial plan ending. When the trial ended, Jira may have reverted to a previous configuration or settings, which could explain why only the two newly created sprints are visible.

To resolve this issue, you could clear the Jira cache. Go to to Profile > Settings > System > Cache and click the "Clear cache" button.

Maybe some plugins could also cause that behavior?

And of course, the Atlassian support is always there to help.