Need help updating the "Organizations" field in a ticket from custom field.

Question

"Organizations" = "customfield_10002"

(Custom label field.) "Org" = "customfield_10179"

I am trying to automate:

* When the label field "Org" is changed, update the corresponding "Organizations" field.

I feel like where I am getting stuck is starting me in the face, but I can't see it. Below is where I am at now. Any help is appreciated!

Cameron Loperfido · Answer

Hi Joseph, I am trying to update the Organization field when a custom label field ("Org") is updated.

So say I add the label "CompanyA" to the "Org" label field in an issue, then "Organizations" will update to "CompanyA" as well.

Joseph Chung Yin · Answer

@Cameron Loperfido -

Are you trying to update Organizations field based on the issue data?  Example, customer A created the issue and you want to update Organizations field.

Here is a previous posting showing using automation to set Organizations field based on reporter's email domain - https://community.atlassian.com/t5/Jira-Service-Management/automation-rule-for-setting-the-organization-by-the-reporter/qaq-p/1792081

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Cameron Loperfido · Answer

When filling in an "Organization", I see the following in Postman:

Do I need to update all metadata of the field?

Do I fundamentally need to change the automation to update ID instead?

Does updating the ID cascade the other subfields?

..so many questions.