Hi, When linking a ticket I need specific information from the parent issue to be copied over when the linked ticket is created and going to a different project board. Is there an automation rule that will do this.
Thank You,
Anne
Hi @Anne Farr ,
Welcome to Atlassian community!
As per your requirement, It can be achieved by the help of automation.
Please find the below screenshot which I have created in my personal instance.
Please Accept the answer If it helps you 😊.
Regards,
Sanjen Bariki
@Sanjen Bariki Hi Sanjen, I have set the automation rule as you have showed however the information is still not being carried over to the linked ticket.
Greetings!
Sorry for it.
Could you please try the below attached screenshot automation, I know, It will work propely and i have tested in my trial instance.
In the automation trigger >> Issue linked >> condition ( Branch rule / related issues ) >> Action ( edit field ) select the field from choose field section then add the smart value like {{destinationIssue.Description}} , {{destinationIssue.Summary}} change as per the requriment field.
Please let me know If you have any quries.
Please accept the answer If it helps you 😊
@Sanjen Bariki Hi Sanjen, I have tried that and it still isn't working for me. Does it have anything to with the fact that the linked issue is a different project from the parent ticket?
This is the only thing I see on the linked ticket
Hello @Anne Farr
If you want to go further and are willing to use a third-party application, I can suggest our Elements Copy & Sync app available on the marketplace.
Thanks to our Synchronization recipes, you can associate issues depending on the link types and pass data (summary, description, attachments, comments, etc.) from the source to the target, the other way around or both ways.
Another way to do it with Copy & Sync is to trigger a recipe from the source to clone the issue to the target project (by choosing exactly what do you want to copy and by creating a link between these two issues).
It can improve your processes in many ways and I'll be very happy to help you with that.
Let me know
Regards
Thibaut
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