Assign a ticket to a group

aya el youssoufi

Hi Atlassian community! i'm very beginner to jira service management software, and i want to assign a ticket to a group created by me, and each member of this group should receive an email. There is a several groups created. And i wanna know how to do that? Can you provide me the detailed steps please

Muhammad Moazzam Hassan

Create the custom field (Group Picker Field).

1. Associate this field on the relevant screen.

2. Select the desired group to whom you want to assign the issue.

The Email Section can be achieved via the automation Rule.

Select Trigger: 

Field Updated ( Group Picker Field)

Add Condition if the field is not empty

Send Email: Select the Same Group