Looking to establish a standard intake process using JIRA

Nidhi Vyas_jygwug

First i'll explain what our goals are with the intake process- 

1. Monitoring and Managing Requirements.
2. Standard Procedure for Receiving and Managing Project or Request Submissions.
3. Team Workload Management.

Along with these, we are looking for a comprehensive solution for ticket management, automation, and a knowledge base for handling a high volume of customer service requests.

 

Now to the solution, we've come down to two options

1. Jira helpdesk portal and
2. issue collector

As per the requirements what would be the better solution for us.

 

Ste Wright

Hi @Nidhi Vyas 

Jira Service Management is the solution I'd review - check out the pricing page for a good overview of what features are available

Because the customer portals can work for internal or external teams, it means you could use it as both a service portal, and an intake portal for change requests, suggestions, etc.

Ste