Hello everyone, i'd like to link and show basic information about issues in a knowledge base article within the customer portal: * issues of the same jira service project * issues of a jira software project Giving "browse project" rights to service portal customers in both projects schema settings does not take any effect. Even giving specific service customers rights to do so, doesn't make the job. Is it possible? Any advice? Many thanks Christian

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Show ticket / issue information in knowledge base article

Christian Luis

Hello everyone,

i'd like to link and show basic information about issues in a knowledge base article within the customer portal:

issues of the same jira service project
issues of a jira software project

Giving "browse project" rights to service portal customers in both projects schema settings does not take any effect. Even giving specific service customers rights to do so, doesn't make the job.

Is it possible? Any advice?

Many thanks
Christian

Accepted answers

Marc -Devoteam-

Hi @Christian Luis

You could have a page in your knowledge base article, where use place a Jira issue macro.

But user that don't have a Jira license can only see JSM issues, based on the customer permissions of your portal.

To use the same macro on the page containing Jira Software tickets, browse is not enough, a Jira Software license is required to visualise information.

All comments

Marc -Devoteam-

Hi @Christian Luis

You could have a page in your knowledge base article, where use place a Jira issue macro.

But user that don't have a Jira license can only see JSM issues, based on the customer permissions of your portal.

To use the same macro on the page containing Jira Software tickets, browse is not enough, a Jira Software license is required to visualise information.

Christian Luis

Thank you very much @Marc -Devoteam-

Reasonable, that JSM customers can't see jira issues without license, OK!

But I also struggle to get the issues of the very own JSM project working in a macro. Following things are set in my testing environment:

JSM project is configured to share issues automatically within the same organization.
Testing issue is set to the corresponding organization and can be seen by the testing user within the portals organization requests overview page.
Including the same issue within knowledge base results in a "no rights to see this issue"