We're using the ITSM Template in Jira Service Management. We're trying to decide if we want to use the Service Desk for Access Requests as well or create a separate project. Our IT Team doesn't handle all access requests or at least we don't approve all access requests. My thought is that if we use a separate Access Request project we can better track the provisioning an deprovisioning of accounts. Or are you using one Service Desk project to do both? If so, how are you handling approvals by people who aren't agents or don't have access to the project? How are you tracking deprovisioning of an account?
