Creating new ticket with Forms automatically

Ravisekhar.g

Hi,

I have create a New request type 'A' with Forms and ticket will be created with Forms.

Here is my question when I raise a ticket from portal the tickets are created after that I need a new ticket with same forms in new request type 'B'.

Ticket is creating but Forms are not getting

Is there any automation ..?

Thanks

Ravisekhar

Kris Dewachter

Hi @Ravisekhar.g ,

I don't see a way to duplicate the form itself.

However, as a workaround, you can select to have the form of request A saved as an attachment to the ticket.

Then, to create request B, you could 'Clone' the issue in an automation rule, and copy the attachments in the clone action.

Best regards,

Kris