Lost access after implementing SSO

Thomas Mazzola

Hi, 

I recently implemented SSO with Azure AD and now I am getting 404 errors after I get redirected to the Microsoft login page.  This was working when I first configured it but it is no longer accessible.  Unfortunately, I cannot log into the support portal because I am locked out of the platform completely. 

I searched tirelessly for a way to contact support I can't find a way to create a support case without having logged in first.  

Any assistance would be much appreciated. 

Thanks!

Jehan Bhathena

Hi @Thomas Mazzola ,

You may want to try creating a new account on Atlassian and using that to get in touch with the Support team.

Also, do you have any other site-admins or Org -admins who haven't used the SSO login yet, maybe they can turn off the setting and then you'll can debug the error.

An snap shot of the error that M365 throws maybe helpful too, perhaps someone maybe able to help with that too then