How do I send an automatic Teams message for a new ticket that is created?

Question

For new JIRA tickets that are created with a certain label, I want to the JIRA/Teams integration to send an automatic message to individual chats/group messages. These would be bug tickets with a certain label for a launch our team is doing.

I do NOT want this message going to a Teams Channel but rather an individual chat. How do I go about doing this? Thanks!

Britta Neugebauer [yasoon] · Answer

Hi @Shayan Ali ,

Thank you for this question. If you're open to work with a third party app for this use case, then Microsoft 365 for Jira would be a fit.

You can set up a Jira automation with the app and trigger an action to send a message in a Microsoft Teams chat and include the participants of your choice. This is how it works: Enhanced Jira automation with Microsoft 365 for Jira

Please note: I work for yasoon, the company developing Microsoft 365 for Jira, so I tend to like and recommend it 😊

The app is free for up to 10 users. If you need help setting it up or if you have further questions, you can book a demo with us.

Best,

Britta

Shayan Ali_40zrgx · Answer

Thanks Bill - appreciate the prompt response! I was able to vote on the issue where the work is being tracked.

Bill Sheboy · Answer

Hi @Shayan Ali -- Welcome to the Atlassian Community!

I do not believe that is possible at this time.  Please see this earlier question on this topic:

https://community.atlassian.com/t5/Automation-questions/Send-chat-notifications-on-MS-teams-to-watcher-of-a-ticket/qaq-p/2293818

Kind regards,
Bill