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Problems setting Watchers from Custom User Picker

Nigel Haycock

Hi
I'm having a similar issue that others have and tried several iterations based on various threads on this forum. but still cannot get it to work
We have custom field in our project Called 'ONB Tech Lead' which is a People field. I want whoever is added to that field to be automatically added as a watcher. Current iteration uses {{issue.ONB Tech Lead}} as the field but have tried {{issue.ONB Tech Lead.Name}}, {{issue.ONB Tech Lead.displayName}}, {{issue.field.ONB Tech Lead.accountId}} and maybe a few others.

When I test adding a person to the field, I see that the rules runs successfully but Action Details say "No actions were performed."

Note this is a Team Managed Project

Screenshot of rule and the field itself

Accepted answers

All comments

Murat Seven

Hi @Nigel Haycock , thanks for your question.

I did the automation in my instance like this and it worked. Can you try it this way? If the problem persists, please let me know.

Screen Shot 2023-11-03 at 12.49.46 AM.png

Hope this helps,

Kind regards

Nigel Haycock

Thanks Murat
I assume you mean for me to replace customfield_10068' with my custom field?

I get the same result; No Actions Performed.

Here's the rule now...
Add Tech Lead2.png

Did I miss something?

Murat Seven

Please try {{issue.fields.customfield_xxxxx.accountId}}
instead of {{issue.fields.ONB Tech Lead.accountId}}

Hope this helps, you can vote for this comment. If the problem persists, please let me know.

Kind regards,

Murat Seven

Nigel Haycock

Wondering if the space in the field name breaks something but then I'd expect the rule itself to fail/error

Nigel Haycock

Still getting the same No actions were performed.

Murat Seven

Nigel, this is not correct format

Go to the custom field page in Jira and enter your field name(ONB Tech Lead). Click on the 'Edit' option from the 'More' section next to the field name, and copy the value written in the URL in the screenshot. Paste this value in the 'customfield_xxxxx' part, replacing the 'xxxxx'. For example, like customfield_10068 Screen Shot 2023-11-03 at 1.49.32 AM.png Screen Shot 2023-11-03 at 1.45.37 AM.png

Nigel Haycock

Yes!!!!!
It worked! Thank You Murat!

Murat Seven

I'm glad I could help.

Best

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