Jira over SSL hangs after logging in

Frank Gutierrez

JIRA 7.2.1 over https does not load after logging in. All web browsers continue to load the page but eventually time out. We are currently using a self-signed cert. This worked until a reboot, any input?

 

Catalina.out has a lot of java.net.ConnectException: Connection timed out errors.

 

Thanks.

Ryan King3

Hi Frank,

I recently ran into this. How are you referring to the self-signed certificate? If using Apache or nginx in order to route traffic (such as in the case with a reverse proxy or port mapping), it may be that the files cannot be found, or loaded. In some cases it may be that the name doesn't match between the directives for the listener in your server.xml file and/or within your Apache/Nginx configuration referring to the SSL cert location. Posting the error log at the beginning of the time-out dumps may also help to narrow down the point of failure.

Hope this helps!