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Atlassian Companion has stopped working since last update

Jeff Terrell_ac36mj

I can not open and edit my Excel document using the Confluence Atlassian app. It was working up to the beginning of this week. I'm not sure if it was a Chrome update or an Atlassian update but I keep getting a prompt to reinstall the app. I have uninstalled, rebooted and then reinstalled and still get the same issue

error message.JPG

Accepted answers

Niraj Bhawnani

Thanks for raising this issue. The most likely cause of Companion not working since upgrade to 2.0.0 and above is the fact that Companion 2.0.0 drops support for a legacy way of communicating with Confluence (via Websockets). Confluence 7.3.0 and below require Companion to use Websockets to communicate with the Confluence UI.

The recommended solution is to upgrade Confluence to any currently supported version.

Alternatively, another solution may be to downgrade Companion to 1.6.1 which is the last version to support Websocket communication. However, since we do not test Companion against versions of Confluence that have reached their end of life, there is the potential for other issues with this approach.

We strongly recommend always using a supported version of Confluence with the latest version of Companion to get access to the latest security and bug fixes.

Regards,

Niraj Bhawnani
Senior Engineering Manager, Confluence DC
Atlassian

All comments

Mayur Jadhav_30osel

Hi @Jeff Terrell ,

I hope you are doing well!

Could you please share the error message or screenshot of error you are getting while you access the site.

Jeff Terrell_ac36mj

Hi Mayur,

Thank-you for your reply, I have added the screenshot to the question above and here error message.JPG

Even after installing I get the same message. I have completely uninstalled, rebooted and then reinstalled and still getting the same result.

Duy Truong Luong

@Jeff Terrell could you able to open other file type ? Would you able to share the log with us ?

Tim Oldendorf

Seeing the same issue on our end which seems to have started after a chrome update. Any recommendations?

Viet Le_7zni3w

Duy,

I have the exact same issue. Can I share my logs?

Niraj Bhawnani

The recommended solution is to upgrade Confluence to any currently supported version.

We strongly recommend always using a supported version of Confluence with the latest version of Companion to get access to the latest security and bug fixes.

Regards,

Niraj Bhawnani
Senior Engineering Manager, Confluence DC
Atlassian

AJ_V

@Niraj Bhawnani Could you please provide some source for the Companion to 1.6.1 version? Unfortunately I am not able to find the installation file anywhere on the web.

RBG

I am also not able to find Atlassian Companion in former versions, Can somebody help, please?

Viet Le_7zni3w

Hey guys,

Here is a download link https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/_index/1.6.1/win32/ia32/Atlassian%20Companion-1.6.1.msi . You should use MSI installer as it won’t do auto upgrade.

I was able to get this deployed to our end users and haven't had any issues since installing this.

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