Unable to add a form field to a request form

Hiroshi Fukai

Hi Atlassian Community, I am Hiroshi Fukai, this is the first time to post. Nice to contact you.

I have a question, I am encountering that I am unable to add a field to a request form, even though the field configuration, screen scheme, and issue screen scheme are all configured. For example, in the case below, "Approver 3" could be added, but "Approver 1" could not. What is the difference? Please advise. Thank you very much.

 

Marc -Devoteam-

HI @Hiroshi Fukai 

Welcome to the community.

By the looks of it both fields are custom user fields. These fields are supported by the forms option in JSM.

If this is correct, but you are unable to add the field you could delete the CF and crate a new one and see if this works, if not then it suggest to raise a support request at Atlassian.

The support department has access to the backend of your instance and can see logging, they might see a reason for the issue you experience.