Auto-create ticket with the reference ticket link

Amy Chang_299cvs

Hi,

I want to auto-create a ticket when it transits from Open to WIP. The new key will show which ticket transits to a certain status, making the new ticket happen. Is it possible to get the link or any information from the original ticket on the new one?

Trudy P Claspill

Hello @Amy Chang 

Welcome to the Atlassian community.

You can create an Automation rule that is triggered by the transition of an issue to a specified status. 

That can be followed by a Create Issue action to create a new issue.

You can set field values in the new issue as part of the Create Issue action.

If you want to set some of those based on values in the issue that triggered the rule you can use smart values to reference the fields in that issue.

To reference the issue that triggered the rule your smart value needs to start with {{truggerIssue 

To then reference a specific field in that issue add .nameOfField}}  Replace nameOfField with the actual name of the field you want to reference.

More information can be found at https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/