Can we setup the email-to-ticket creation in our cloud free Jira Service Management instance?

Jenny Chen_q7zg7f

We have one cloud free Jira Service Management instance setup, for 3 users. There is only project in it. We like to know if email-to-ticket creation feature can be setup on it? Or we have to migrate our instance or project to other licensed products we have, such Jira Software, Jira Product Discovery?

Mikael Sandberg

Hi @Jenny Chen,

Welcome to Atlassian Community!

The email request is enabled by default, you can go to Project settings > Email requests to see the email address that was created for your project. If it is not enabled you enable it from there too.