use different email addresses

Evert Morren Atlas Admin

At the moment we have one service team, with one email address it.servicedesk@..... to which can send requests.

We will create some extra teams within the same project. We will create an email address per team. Based on the email address the issues must be assigned to the specific team.

How can I create more email addresses or if not possible how can I realize this in another way? I have already tried mail forwarding, but then the reporter is changed.

 

Mikael Sandberg

A JSM project can only have one email address associated with it, but you can work around it by forwarding to it from other email addresses. I have a project that have 3 different email addresses that is forwarding to it and then I am using automation to set the component based on what email address was used (it is added as request participant).