How do I auto change the status of a ticket after a set time via Jira Automation ?

Question

I want to change the status of issues from "Testing" to "Done" after 5 mins of that ticket being in the testing status.

This is the workflow that I have prepared in Jira Automation.

The JQL I have mentioned here is

status = "Testing" AND status changed TO "Testing" BEFORE -5m

Also when I validate this query and check the issues,  get the correct issues filtered out.

I am getting the correct 2 issues filtered. 
Now I want them to transition to the done status after 5mins of them being added to testing. It's not happening via automation.

Adrien Low [ServiceRocket] · Answer

Hello @Geo Mukkath ,

At this point of time, automation does not provide a trigger for when after a certain time has elapsed.

In this case, a workaround you can consider is setting up a seperate automation with a Scheduled trigger which runs every 15 minutes, half an hour or at whatever interval that you're comfortable with your JQL.

This automation would then check for any issues that has been in the Testing status for more than 5 minutes and then transitioning them to Done:-

Hope this helps.

Regards.