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Automation smart values - JIRA comment with a value of a custom field that has a space

Dd_ccz4b8

Hi,

I have a custom field Time Frame that has several values (Today, Tomorrow, Next Week).

I would like to add a JIRA comment when conditions are met where the Time Frame value is part of the comment.

How do I refer to it?

All my attempts failed.

Thanks

Accepted answers

Bill Sheboy

Hi @Dd

There are at least two ways to check the content of a field to perform the behavior you ask:

Use text and conditional functions to extract / test the value, and then add your field. Please look here to learn about those: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ and https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/

Use rule if / else conditions to check the value, with your two processing paths. Please look here to learn about those: https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Dd

There are at least two ways to check the content of a field to perform the behavior you ask:

Kind regards,
Bill

Dd_ccz4b8

What I'm looking for is what to write when referring to a custom field with a space in the name, in my case 'Time Frame".

For example, if I want to print out the summary of a ticket I use: {{issue.fields.summary}}

What do I use for the filed Time Frame?

I tried both {{issue.fields."Time Frame"}} and {{issue.fields.Time Frame}}

Neither worked

Bill Sheboy

Thanks for clarifying!

Smart values are name, spacing, and case-sensitive. And, they often are not exactly the same as the displayed name on the page for the field. When the incorrect smart value is used in a rule, if often fails with no error and instead just returns null.

To learn the correct smart value for a field, please use the how-to article linked below. Essentially you identify an example issue with your field, call a REST API function with a browser tab, and search for your field on the page with Control-F. This will also show the custom field id for it, as that works in some cases where the smart value, name does not.

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Dd_ccz4b8

Awesome!

Worked like charm (though for some reason I had to use version 3 and not version 2

Thanks

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