I'm trying to do a pie with the request type but on the list I can not find it. Neither the issue type field. On the filter I can see the request type field What am I doing wrong? Thanks in advance.

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Can't use Request Type on Dashboards

Bernat_9cl1d4

I'm trying to do a pie with the request type but on the list I can not find it. Neither the issue type field.

Captura de pantalla 2023-10-30 114656.png

On the filter I can see the request type field

Captura de pantalla 2023-10-30 114905.png

What am I doing wrong?

Thanks in advance.

Accepted answers

Jack Brickey

Hi @Bernat , unfortunately this is not available. As a user, it is unclear to me why this would not be there.

There is this very old suggestion still open - JSDCLOUD-1914 As a user, I would like to add Customer Request Type field into Dashboard Gadget . I also found a newer one (JSDCLOUD-8632 ) that was closed as Won't fix. As a user, it is unclear to me why this would not be there.

All comments

Jack Brickey

Hi @Bernat , unfortunately this is not available. As a user, it is unclear to me why this would not be there.

Bernat_9cl1d4

Then the only option to get statistics about that is to export to an excel....

Thanks for your answer I'll follow the suggestion,

Jack Brickey

You might consider creating a custom field and use Automation to copy the RT into it. Yuck!

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