Multiple ways to manage customers on Service Desk - which to use?

Siobhan Flynn_efxms8

Hi all,
I'm looking at how we manage customers on our Service Desk. So far I've found 4 different groupings of customers, and I am lost as to how they interact or which one the Service Desk is respecting. In addition, we use approved domains to grant internal customers access to the portal, so do I even need to maintain these? Any advice would be helpful.

1. Role " Serviced Desk Customers" in the People section of the Service Project settings:
   
   
   
   
2. Customers tab on the Service Project main sidebar:
   
   
   
   
3. Group "servicedesk-customers"  in Administration
   
   
   
   
4. Portal Only customers also in Administration on a different tab
   
   
   
   

Marc -Devoteam-

HI @Siobhan Flynn 

1. The Role " Serviced Desk Customers" is by default set in permissions scheme, and the Jira system
   
   User and Groups in you Atlassian Administration can be set to the project Role " Serviced Desk Customers", see the permission scheme what their permissions are.
2. If you have an Open JSM project, so users are able to sign up from the portal, they will be added to the Customer tab on the JSM project
3. Is a standard group in the system, is a default.
   
   This group is the same as any other group in the system
   
   This group can be used to add users and assigned the group the Serviced Desk Customers role in a JSM project.
4. This is an option in Atlassian Administration where ORG admins can manage portal-only users, but not granting access.
   

See documentation on differences on Customer Account types.