Hi there, I'm inviting a user and the error below pops up. This is the only email out of 13 that is getting this error. I've also checked our Directory and there is no managed account with this email. Hoping anyone has any idea where else to check or how we can resolve this?

Hi @Stuart Wan , thanks for your response. I have escalated this to Atlassian because I am not sure about why you are seeing only Managed Accounts. Hopefully they will be able to assist you further.

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

We're unable to invite user - user has account that is disabled or suspended

Stuart Wan_79u1hv

Hi there,

I'm inviting a user and the error below pops up. This is the only email out of 13 that is getting this error.

Screenshot 2023-10-30 at 2.23.31 pm.png

I've also checked our Directory and there is no managed account with this email. Hoping anyone has any idea where else to check or how we can resolve this?

Screenshot 2023-10-30 at 2.25.03 pm.png

Accepted answers

All comments

Valerie Knapp_dpp5c6

Hi @Stuart Wan , thanks for your question.

I was able to replicate this error in my instance -

In my case, I see the option to restore access to this user. Are you in the Directory / User section or in the Managed accounts section?

I also had to, on this page, remove the filter for active users in order to see the suspended ones.

Please let me have your feedback if this helps or if you are still stuck.

Cheers

Stuart Wan_79u1hv

Hi Valerie, thanks for your response.

Currently I only see Managed Accounts and Domain in the Directory section. Do you know where I can find that?

Screenshot 2023-10-31 at 10.10.01 am.png

I'm an org & site admin so I'm not sure what other permission I should have.

Screenshot 2023-10-31 at 10.26.23 am.png

Thank you.

Valerie Knapp_dpp5c6

Hi @Stuart Wan , thanks for your message. Ok, if you only see Managed accounts, please can you check that these users are not suspended in the domain / on the identity provider side?

Stuart Wan_79u1hv

Hi @Valerie Knapp

Under managed accounts/domains, the user's email is not showing up. How can i go about checking on the identity provider's side?

Andy Heinzer

Hi @Stuart Wan I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-931647

If you could, please share with us the email address of that user you are trying to invite within that support ticket. Our support team should be then able to better help.

Thanks

Andy

Stuart Wan_79u1hv

Thanks, Andy. I've added it in the ticket.

Kind regards,

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud

atl-rvw