Confluence Error Message When Trying to Export page to PDF. anybody else experiencing it?

Question

Hello, here's Daniela Marcilio, Support analysti from IPC Global. I'd like to clarify, in the context of Atlassian Confluence cloud, a ticket opened by a partner who reported that he is getting Confluence Error Message When Trying to Export to PDF, and I quote: "get the error message pasted below when I try to export a Confluence page to pdf. I tried two different Confluence pages and got the same error. I tried with Chrome browser and Firefox browser and got the same error. I tried it within my Amazon workspace and from my local machine, and got the same error. Note that it worked OK when I tried to export to Word; only the pdf export resulted in the error. " However, the error he is getting is "we'll be back in a flash, we have encountered a small problem, but we should have sorted out soon'.

Another partner has already opened a case - CONFCLOUD 76848 - with you on the same matter. I need to know if there has been any update to this issue.

Thanks in advance for your collaboration.

Kind regards,

Daniela

Brant Schroeder · Answer

@Daniela Marcilio I would suggest submitting a Support Issue with Atlassian.  They can then look at your instance and see the exact error that is occurring.  https://support.atlassian.com/contact/   Have you submitted a support issue yet?

Daniela Marcilio · Answer

Hi Brant,

As a support analyst, I have always been able to export pdf. I just tested and I am also getting the same error as my coworkers.

Nothing has been changed in our environment. It is not a large space issue.

Please have a look at the screenshot of the message we got from Atlassian support:

Dan Breyen · Answer

Hi @Daniela Marcilio welcome to the community.  I would suggest a faster way to find out any updates on that ticket is to vote for and watch it (well watch it) if you haven't yet.  Here's a link to the ticket: CONFCLOUD-76848.

Are these confluence spaces you're trying to export, "large"? Here's an issue with Large Spaces: CONFCLOUD-76314

You also might want to create a support ticket to follow up on that specific issue: (Support Link ).

I can export a page on my Space without any issues.

Here's another similar ticket: CONFCLOUD-76187 .

I would figure that support could tell you if this is isolated to a particular hosted region or not.

There's some other tickets with exporting given different scenarios.  You could search for on your own here: https://jira.atlassian.com/

Hope that helps.